Refund policy

Change-of-Mind Returns

Choosing an artwork is a personal decision. If it is not right for you, you may request a return within 14 days of receiving it or picking it up at the studio.

Email me at chantaldeserres@gmail.com, including your order number and the artwork concerned. I will send you return instructions. The artwork must be returned within 14 days of those instructions being sent.

Return Conditions

The artwork must be returned in its original condition, without alterations or damage, together with its certificate of authenticity and any accessories provided.

Use the original packaging or equivalent protective packaging appropriate for the artwork. If shipping the return, please use a tracked service with coverage appropriate to the artwork’s value.

Return shipping costs are your responsibility. Original shipping charges are not refunded for change-of-mind returns. No restocking fee applies.

Refunds

Once the artwork has been received and inspected, the refund will be issued to the original payment method within 10 business days. Your financial institution may require additional processing time before the amount appears in your account.

If an issue is identified when the returned artwork is received, I will contact you to discuss it.

Damaged or Incorrect Artwork

If your artwork arrives damaged or does not match your order, please contact me promptly. If possible, include photos and keep the packaging to help with the follow-up. We will arrange the next steps based on the situation and your applicable rights.

Your Rights

This policy covers change-of-mind returns. It does not replace the protections provided by law, including where an artwork is defective, damaged or does not match its description. In these situations, the conditions and time limits provided by law apply.

Contact

chantaldeserres@gmail.com
450-461-2908